Contact BTC Casinos - Get in Touch With Our Team

Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a crypto casino listed on pymusa.com? This page covers how to reach us and what kind of enquiries we can actually help with.

How to Reach BTC Casinos

The quickest way to contact us is by email at [email protected]. We read every message and try to respond within 48 hours, though it can occasionally take a little longer during busier periods.

When you write in, it helps to include:

Which page or casino review your message relates to
A clear description of the question, correction or issue
Any relevant screenshots or links, if you have them

This lets us look into things properly rather than going back and forth on the basics.

What We Can Help With

We're an independent review and comparison site, not a casino operator, so there are some things we can help with directly and others we can only point you toward.

Review accuracy: if you've noticed outdated bonus terms, an incorrect coin list, or a licensing detail that's changed, let us know so we can verify and update it.
General questions: about how we rank sites, what "no KYC" actually means in practice, or how payout speed and wagering requirements work.
Site feedback: broken links, confusing pages, or suggestions for casinos you think we should be covering.

What we can't do is resolve account issues, process withdrawals, or intervene in a dispute between you and a casino — those need to go through the operator's own support team, since we don't hold funds or manage player accounts on any site we review.

Questions About a Specific Casino

If your issue is with an active account — a delayed withdrawal, a KYC request, a bonus that didn't credit — the fastest route is always the casino's own live chat or support email, since only they can see your account details and transaction history. Our reviews of options like BetPanda, CoinPoker Casino and Cryptorino are based on researched terms, licensing information and publicly available policies, not on managing individual player accounts.

If you've gone through the casino's own support and still can't get a resolution, tell us about it. Patterns of unresolved complaints are exactly the kind of thing that feeds back into how we score and rank sites.

Before You Play: A Few Things Worth Checking

A lot of the messages we get are really questions people could answer themselves with a quick check first. Before reaching out, it's worth reviewing:

The casino's stated minimum age (18+ or 21+ depending on the site and your state)
Whether your state has any restrictions — offshore crypto casinos operate in a legal grey area for US players, licensed in jurisdictions like Curaçao or Anjouan rather than by any US regulator, so it's worth checking your own state's rules
The full wagering requirements and time limits attached to any bonus, not just the headline figure
Whether the site requires identity verification (KYC) before withdrawal, even if deposits are anonymous

Our Responsible Gambling page has more detail on staying in control of your play, including a link to the National Problem Gambling Helpline (1-800-GAMBLER). Offshore sites don't always offer the same self-exclusion tools or player protections as state-regulated operators, so it's worth understanding what's actually available on any given site before you deposit.

Understanding How We Work

If your question is about how BTC Casinos operates as a site — how we're funded, how we choose which casinos to feature, or what our relationship is with the operators we list — our About Us page covers that in detail. In short: we may earn commission when readers sign up through our links, but this doesn't influence how sites are scored or ranked. Editorial ratings reflect our own research into licensing, game selection, payout behaviour and terms.

For details on how our content is put together and what our terms of use cover, see our Terms and Conditions page.

Getting the Right Answer, Faster

A quick note on turnaround: because we're a small editorial team, not a casino support desk, we can't offer live chat or phone support. Email is the only channel we currently monitor, and it's the fastest way to get a proper answer rather than a generic one.

This site is intended for adults of legal gambling age in their state — 18+ or 21+ depending on the operator and jurisdiction. Gambling involves real financial risk, and crypto adds an additional layer of price volatility on top of that. If you're contacting us with a concern about your own play or someone else's, please also see the resources on our Responsible Gambling page.